J
Jaida GALGANO
As a large school, we rely heavily on Billing Management for School Contributions and a range of other high-volume billing schedules. While the current billing functionality meets our invoicing needs, the process for following up on unpaid fees is limited and creates a significant administrative burden.
We would like to see enhanced functionality for fee reminder communications, including:
  • The ability to send one consolidated reminder per family, covering all children and outstanding charges, rather than separate reminders for each student.
  • The ability to select which contacts receive reminders, including:
Parent/Guardian A
Parent/Guardian B
Both Parent/Guardians
  • Customisable email templates that can be tailored to different billing schedules, fee types, and communication requirements including masking the sender.
  • The ability to exclude specific families or accounts from reminder campaigns (e.g. families with active payment plans or paid).
  • Advanced filtering options based on:
Unpaid
Multiple billing schedules simultaneously
  • Visibility of reminder history, including when reminders were sent, to whom they were sent, and the communication method used.
  • The ability to send reminders in bulk to all unpaid accounts across multiple billing schedules in a single process.
For schools managing thousands of students and large-scale billing programs, a more sophisticated reminder system would significantly improve fee collection, reduce manual administration, and ensure more consistent communication with families while supporting compliance with DET policies and processes.