Problem:

CompassLink currently synchronises insurance records from Synergetic to Compass and creates an Identification Record using the insurance fund code rather than the corresponding fund description. As a result, parents viewing this information in Update My Details cannot easily determine which fund the code represents and may incorrectly request a change to modify or overwrite the value.

Suggested Solution:

Modify the CompassLink synchronisation process so that the value stored in the Description field of the Synergetic insurance fund lookup table is synchronised to Compass instead of the insurance fund code. In addition, where no insurance fund has been recorded in Synergetic, CompassLink should not create a Private Health Insurance Identification Record in Compass, as this results in empty records being displayed within the student's profile that also confuses parents.

Benefit:

Displaying a clear and meaningful insurance fund description will improve the parent experience, reduce confusion when reviewing personal details, improve the accuracy of insurance information maintained within Compass, and minimise unnecessary change requests resulting from parents attempting to interpret insurance fund codes. Preventing the creation of empty Private Health Insurance records will also improve data quality, reduce clutter within student profiles, and ensure only meaningful information is presented to parents and staff.