Support Job Email Summary
G
Georgia Dovile - Specialist Technician
When a support ticket is logged with compass, can the 'descritpion' of the job please be included within the ticket email so that you can determine the topic of the job with its job number rather than just an email that has a job number and thank you for your enquiry
C
Compass - Customer Success
Hi Georgia!
Thank you for your suggestion! At present, our Support ticketing system uses the subject line of your original email to capture the topic of the request. This means you’ll receive a confirmation with a subject line such as: “##123456## – Subject of initial email request”.
We understand the value of having more context visible upfront and will certainly monitor this request as we continue to explore ways to enhance your support experience!
~ Daina 😊
G
Georgia Dovile - Specialist Technician
Compass - Customer Success yes if the job is logged via email but often its an escalation of chat unable to solve the problem in which case there is zero information except job number and no online portal to see the details
A
Amos MILLS
Yes - if it could contain more hisotry of the ticket would be great too.