It is very frustrating to email support regarding bugs or improvements required, outlining why it is needed, only to have Terry turn around via email and tell us we need to go and log it elsewhere (or getting the same response from a person). If Terry can identify what is required, at the very least it should be able to log it on our behalf to save us doubling the work. And if it is a bug or something missing from an existing feature, this process should be bypassed completely.