Product Suggestions

Can there be a way to delete a compasstix event in draft mode. This would help when staff accidentally "copy" an event.

Dear CompassTix IT Team, We recently hosted an event at the College, and we implemented a ticketed entry system requiring guest check-ins via QR code scanning via your CompassTix Usher App. Unfortunately, we encountered significant issues with the scanning app, which caused frustration and confusion during the event. Key Issues: • When multiple barcodes appeared on a single page, the system scanned all barcodes simultaneously without indicating the number scanned. • For bookings with multiple tickets (e.g., 7 barcodes), the system initially scanned 2 but failed to recognize subsequent barcodes. Hovering over another barcode displayed an error stating the ticket was already scanned. • This caused difficulties in verifying whether guests had entered using their tickets or those of family members. The event had over 200 attendees (previously the same issues with our graduation event with over 600 attendees), the challenges disrupted the smooth flow of the event. Suggested Improvements: 1. Implement functionality to display the exact number of tickets scanned in each scan. 2. Provide a running tally of the total tickets scanned for the event organisers know how many guests were admitted at the end of the day. This issue was raised previously last November but seems to not have changed or the app has not been upgraded/improved to address the issues. We kindly request that this issue be addressed as a matter of urgency to ensure a seamless experience for future events. Thank you for your prompt attention to this matter.

I have created an event for our school concert next year. The seating plan contains over 1000 seats and as such as a user on a mobile phone the seat selections moves out of screen and cannot be selected. The zoom and recenter features don't work either. Suggesting improving these existing features or adding a key to the side allowing the selection of individual sections within the plan.

I had to use Try Booking as Compass Tix doesn't allow me to set a ticket limit on an event with allocated seating. This feature would come in handy.

Event organisers would like the ability to generate receipts for bookings for reconciliation purposes. For context, the school has purchased tickets on behalf of students but the booking email address was entered using the students' email addresses. The event organiser only has the 'Resend Booking Email' feature. However, this feature only allows event organisers to send booking emails to the booking email addresses.

The current version of allocated seating in CompassTix requires user to assign seats to a single ticket price. For events that offer multiple ticket types (e.g. $10 for students, $15 for adults/parents), this prevents attendees from freely selecting their preferred seats and limits them to specified, designated rows. It would be great to have the option of not assigning seats to specific tickets, or potentially to assign seats to packages.

Hello, We would love to run our jogathon online this year so that people can donate to us using an online platform. At the moment, you can only set prices in CompassTix not leave it open for people to pick their donation amount. Would love to hear back if this is able to be done. Thank you, Helen